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Provisioning Polycom IP335 has failed

Tags: ip phone, problem

Dec 5, 2022 at 7:36pm • 1 replies • 0 likes

Christina Lin

Hi there,

I have exactly followed the guide and provisioned my existing Polycom IP335 desk phone (I bought this phone from Ringcentral a long time ago and deactivated for a while). I think I did everything correctly. However, after rebooting the desk phone, it says "network link is down". My admin portal still shows the phone is off line. Why? Does anyone experience this before?Pls help. Thanks

1 Answer

Mary-Community_Moderator answered on Dec 6, 2022 at 9:07am

You may reach out to Tech Support to guide you with troubleshooting your phone. Create a case at https://support.ringcentral.com/new-case.html.

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