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IVR Send Text When Prompted

Tags: ivr menu, texting

Sep 22, 2020 at 8:20am • 2 replies • 0 likes

Ivy Moore

Can RC Developers create a setting where the Auto Attendant IVR can send a text to the caller when prompted?

Not sure if this belongs here. Thanks!

2 Answers

caleb scott answered on Oct 20, 2022 at 12:59pm

I believe the Textel app can do this:
https://textel.net/use-texting-in-your-ivr-to-deflect-contact-center-calls/

Phong Vu answered on Sep 22, 2020 at 2:27pm

I don't think that this is supported, not from settings, nor from APIs.

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