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Hi, my app passed the application process for production but the credeantials are not accepted although the sandbox credentilas were accepted. The name of my app Sandy RingCentral. I opened a ticket but still waiting

Tags: ringcentral app

Oct 20, 2022 at 12:22am • 1 replies • 0 likes

Yannick Notzon

  +1xxx yyy-6768 is my user number for production.
 

1 Answer

Phong Vu answered on Oct 20, 2022 at 6:34am

First of all, avoid providing sensitive information such as your production phone number in public forum.

Secondly, make sure you change the client id, client secret of the production app in your code, and the server url must be https://platform.ringcentral.com.

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