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Have an active subscription for SMS, but not receiving any webhook events

Tags: rest api

Jul 9, 2020 at 9:17am • 1 replies • 1 likes

joseph-mazzarella

I use AWS lambda running node JS. In my service, I have established a subscription, but I receive no events whatsoever.

this is the subscription:

{
    "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/subscription/eb55a123-1f0f-46c4-9c90-cbe8554616c7",
    "id": "eb55a123-1f0f-46c4-9c90-cbe8554616c7",
    "creationTime": "2020-07-08T20:18:12.960Z",
    "status": "Active",
    "eventFilters": [
        "/restapi/v1.0/account/247984004/extension/247984004/message-store/instant?type=SMS"
    ],
    "expirationTime": "2020-07-15T20:18:12.960Z",
    "expiresIn": 538066,
    "deliveryMode": {
        "transportType": "WebHook",
        "encryption": false,
        "address": "https://api.dev.orangetheoryfitness.net/sms/v1/smsreply"
    }
}

Any help appreciated

1 Answer

Shashwat Kumar answered on Jun 8, 2021 at 2:28pm

Any update on this? Im having the same issue. I have created the subscription, but it never gets triggered either on sending sms or receiving sms

joseph-mazzarella answered on Jul 10, 2020 at 7:53am

I doublechecked. It is open to the public endpoint.

Please try this:

curl --location --request POST 'https://api.dev.orangetheoryfitness.net/sms/v1/smsreply' --header 'Validation-Token: Mytesttoken' --data-raw '' -v

when I create a subscription, I get a response back to confirm the endpoint. it just contains no data. and after that anytime I send or reply to the SMS messages I get no events at all.

Phong Vu answered on Jul 9, 2020 at 1:59pm

Look like this address (https://api.dev.orangetheoryfitness.net/sms/v1/smsreply) is not publicly accessible. It seems AWS api endpoint requires authentication token.

you can test your app on a local machine to double check if your webhook setup is working well.

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