Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Music between IVR Prompts

Tags: rest api

Jul 5, 2020 at 7:17pm • 1 replies • 0 likes

Mark Hammans

In the Auto-Receptionist IVR is there a way to have 'hold music' played between greetings, either through the configuration UI or programatically

1 Answer

Phong Vu answered on Jul 7, 2020 at 6:58am

I have not seen any such configuration from the UI. So definitely not from the API either.

I am not sure why do you need that. Isn't that more annoying to hear the menu options and while the caller is thinking or choosing an option he/she has to listen to the music? Seems unnecessary to me.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales