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How does my existing web-enabled app control the RC prompts directly?

Tags: getting started

Jun 16, 2020 at 5:00am • 5 replies • 0 likes

David Harmacek

New and suffering from how rich this is. I have an existing database application which can listen and send via a web server. It can be restful. I need to create an inbound IVR. RC is to answer a call, present the welcome and menu, then send to my app. My app will authenticate caller to the database and direct RC to ask the next question/prompt to the caller. I don't think I have to use any RC menus structures? Is this a webhook?

5 Answers

David Harmacek answered on Jul 7, 2020 at 10:23am

I've been contacted by Dibyendu. Now for the fun... Thanks

David Harmacek answered on Jul 6, 2020 at 6:18am

Another week and no response from the PM. Anyone know of another company that offers IVR api?

David Harmacek answered on Jun 29, 2020 at 5:27am

@Phong Vu I've sent two emails in the last two weeks to request this Alpha solution as outlined in the article. I've had no response. Can you help me with that? Thanks

David Harmacek answered on Jun 22, 2020 at 7:24am

Yes. I had found that article recently. I'm concerned that it is still in Alpha. Should I sign up and try it?

Phong Vu answered on Jun 16, 2020 at 12:01pm

It looks like you need the IVR scripting language. Please read this blog and let us know if that is similar to what you want to achieve.

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