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How can I transfer a direct number and phones from one extension to another?

Tags: rest api

Jul 1, 2020 at 8:42am • 1 replies • 0 likes

Vitaliy Vorobyev

Hi all,

I need to transfer numbers and phones from one user to a new one. But I did not find a way to do this using the API.

I do not see the API for changing DirectNumbers, and when I try to move the phone to another extension, I get the error:

"Feature [Hot desk DL] is not available for current service plan."

Can this be done using the API?

1 Answer

Phong Vu answered on Jul 2, 2020 at 8:59am

I am not aware of any public API to transfer phone numbers. You wrote, "I do not see the API for changing DirectNumbers, and when I try to move the phone to another extension". What API did you try? If you are a RingCentral customer, you may want to submit a support ticket for further support. We may have some internal API to do that.

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