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Audio conferencing "this has been an internal error" message

Tags: conferencing, conference call

Jun 13, 2022 at 11:38am • 2 replies • 0 likes

CLINT GANDY

We are heavy users of the RingCentral Audio Conferencing service (267-930-4000, enter Participant or Moderator passcode.) This afternoon, our users started reporting an error: after dialing the bridge number and entering a legitimate Participant code, the caller hears "Access code accepted. This has been an internal error. You will be disconnected. Goodbye."

I've opened a ticket with RC support. An engineer responded that they had "reset the conference audio queue, which should help with any issues being experienced", but that has not cleared the issue.

Has anyone else been experiencing this problem? If so, any suggestions on how I can get RingCentral to fix it?

Mary-Community_Moderator on Jun 13, 2022 at 2:36pm • 0 likes

Hi Clint, did you get an update from Support after not solving the issue? Let me know so that I can follow up.

1 Answer

CLINT GANDY answered on Jun 13, 2022 at 5:43pm

I did get an update from a RC engineer, but the "fix" he proposed did not fix the issue. The issue has not been resolved.

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