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Make Call Out API Global Oauth token / user impersonation

Tags: rest api

Jun 18, 2020 at 7:54pm • 1 replies • 1 likes

Michael Thompson

I am working to integrate the RC Office Make Call Out API with a web application for click to dial functionality. Currently, I am able to get this to work for all users within my account if I retrieve a user based Oauth token. I'm wondering if it is at all possible to use a Global account token or somehow impersonate a user, so that I only need to maintain one token and not request Oauth tokens for all users.

1 Answer

Phong Vu answered on Jun 19, 2020 at 8:05am

If I remember correctly, you cannot make a call out on behalf of other users (similar to sending SMS). You can use the Ring-out instead. Because ring-out requires the caller also to answer the call so it is safe to place a call on behalf of other users.

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