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"Dedicated Call Parking" vs "Setting Up Park Location Groups" training videos

Tags: video, ringcentral university, training

Apr 18, 2022 at 1:29pm • 2 replies • 0 likes

Josh Fort

Within the RingCentral University "Admin (MVP Advanced)" training course, there are two videos titled "Dedicated Call Parking" and "Setting Up Park Location Groups" respectively. As near as I can figure, these videos cover the same information. Is this intentional? If not, would you consider removing one of them?

(It's also possible that I'm missing an important distinction between the videos.)

2 Answers

Josh Fort answered on Apr 19, 2022 at 7:26am

Excellent! The speedy response is appreciated!

The course provided a helpful overview of system settings and I'm glad to have had the chance to review it. If relevant, there's a fair amount of overlap between "Call Monitoring and Presence" and "Call Delegates - Usage" as well @Ken Erdelac.

Ken Erdelac answered on Apr 19, 2022 at 6:43am

Thanks for noticing this. The two videos used to supplement one another but now the dedicated call parking video can stand on it's own so we will be removing the setting up video as it's no longer necessary in this course.

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