How do I authenticate with the Engage API using a JWT?
Tags: rest api
Jun 11, 2020 at 10:54am • 2 replies • 0 likes
Rupak Gautam
Hi there I am trying to hit this URL:
https://engage.ringcentral.com/voice/api/v1/admin/accounts/12290000/reportsStreaming
I am using an API key. However, I get a 401 error and in the body I get the message saying JWT missing. Would you please be able to assist me with this issue?
2 Answers
I hope someone can help.
Ring Central Application Details:
- Ring Central Username: cboutros@cellularmagician.ca
-
App Description: [CLONE] App to monitor incoming SMS,voicemails. This also can read the history of sms and call recording for our technicians. All the sms/phone data will be linked via a workorder phone number.
-
App Permissions:
Call Control, Read Call Log, Read Call Recording, Read Messages, SMS, Webhook Subscriptions.
-
Redirect URI's:
https://www.address.com
https://www.dev.address.com
Currently the API has been authenticated following the developer guide for php:
https://developers.ringcentral.com/guide/authentication/quick-start#php
The API is used in our production site under the first link. https://www.address.com
The API is used in our production site under the first link. https://www.address.com
It works fine here however, we have a development site where we are trying to use it as well:
https://www.dev.address.com
I've used the same credentials (except for the redirect URL " https://www.dev.address.com") and authentication method. I have also added " https://www.dev.address.com" in the list of redirect URIs found within the ring central application settings.
I've used the same credentials (except for the redirect URL " https://www.dev.address.com") and authentication method. I have also added " https://www.dev.address.com" in the list of redirect URIs found within the ring central application settings.
When I try to visit the authentication URL from "
https://www.dev.address.com", I am given an JSON response which says that the redirect URIs do not match but, in reality they do match.
I am attaching an image of the response below.
Do you suggest making a new ring central app to use on the development site "
https://www.dev.address.com"? Or, is there a way to make the existing ring central app work on both sites?
Best Regards,
Asif Khan
0
Phong Vu on Jun 22, 2021 at 2:02pm • 0 likes
What is the reason for you to ask this question in this old thread? It is not even related to the original question?
Using an API key? Currently, you need to get a RingCentral Office access token, then exchange for an Engage Voice access token to call that API.
https://developers.ringcentral.com/engage/voice/guide/authentication/auth-ringcentral
You can use one of the SDK wrappers to call the Engage Voice API.
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