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Toggle Call queue availability

Tags: call queues, webhooks, rest api

Mar 11, 2022 at 7:31am • 1 replies • 0 likes

James Buckelew

Is there a way to toggle the call queue availability of a user without having to log into the Ring Central app as an admin?

Use case right now: RC is just a call handler and router for us. All inbound calls to line 1 hit a queue that rings each rep simultaneously.

Goal: I would like for the sales manager to be able to turn off reps easily without having to log into the admin account to do so.

1 Answer

Phong Vu answered on Mar 14, 2022 at 8:24am

You cannot do that from the RC app. But if you want to implement an app that allows you to change call queues settings, we have API to do that. Let me know.

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