RingCentral call recording files
Jan 20, 2022 at 8:46am • 1 replies • 0 likes
HRBS Service Account
Hello.I understand that call recording files are held by RingCentral for 90 days before being deleted.We are trying to get our RedBox system set up to archive these calls. As a contingency we are looking at SFTPing them before our 90 day limit hits. Does anyone know if I start downloading them now via SFTP they will be flagged on Ring Central's system as being downloaded already, or deleted? I don't want to interfere with our potential system which is in development but am a bit concerned that we may loose files if not sorted soon. Many thanks
1 Answer
answered on Jan 20, 2022 at 2:08pm
We do not have flag to mark call recordings being read/dowloaded I believe.
Default Retention policy is 100K recordings/90 days which ever is first : https://support.ringcentral.com/article/2178.html
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