Hello,
For our new sandbox account we are getting Reg MSG-242", "message" : "The requested feature is not available".. can you please let us know the reason for this code? In my account it's showing active.
I am facing the same issue for "error code: MSG-242, Requested Feature is Not Available" while using the production environment. Whereas every thing works fine for sandbox environment. Below are the screenshots of my "Postman" environment setup and response of the "send SMS" endpoint.
Environment variables setup:
Response of "Send SMS endpoint":
I have created the App using JWT Auth.
Can you call this API and check if the number has the SmsSender feature. If it has the feature and still fails sending, then open a support ticket.
As you said to call that API endpoint. I tried it but, it is showing this
What is the valid authorization header.
My postman headers: They are getting the values from environment variables.
Value calculation for "basic_auth_header" environment variable:
That is your Postman environment setting and I cannot say much about it.
If you could call the other APIs, you should be able to call the API I mentioned. At least, it should not fail with the error "Invalid Authorization header"
Can you check if you are able to send messages via softphone.
Same issue I can find here
https://forums.developers.ringcentral.com/questions/9693/send-sms-in-production-msg-242-error.html
Also check the phone number you are sending the sms request in api
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