Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Find status of “accept call queues” button used on the mobile app

Tags: rest api

May 6, 2020 at 10:10am • 3 replies • 0 likes

Tim Turner

I am trying to find an API call that can get the status of the “accept call queues” button on the mobile app.

We are building a wallboard app and have the required info from https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/call-queues apart from knowing if “accept call queues” is on or off

This is used to make people unavailable in a queue, not to be confused with presence status, which i can get already from https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/presence

You might want to be available but not take call queues

Thanks

3 Answers

Tim Turner answered on May 13, 2020 at 5:47am

I also think the same call is used in the call groups to show available agents

Here is the mobile button

Phong Vu answered on May 14, 2020 at 8:07am

Thanks! I found the status of that button. You can use the presence API to read the user presence status of an extension and read the "dnsStatus" value to detect.

dndStatus = 'DoNotAcceptDepartmentCalls' => button is off

dndStatus = 'TakeAllCalls' => button is on

Phong Vu answered on May 7, 2020 at 7:45am

I can't see such a button on the mobile app. Can you post a screenshot or show me where to find it. My first guess is that it is an app feature. I am not aware of any API with this function but I can check once I find the button.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales