Hi,
I want to retrieve call logs and call records. For that i have given permission to Read Call Logs and Read Call Recordings.
But in Sandbox Environment there is no automatic call recording,
I want to create some call recording in sandbox environment to pass the graduation test.
Could any one help me in how to achieve that?
Also i am not sure why i need to create new APP if i want to update the permission? Its very strange.
Which means that you don't have any call recording. Are you sure you logged in with the same user (from the app and from the soft phone)? What is your app client id?
Hi Phong, provided the client id is: X8cxGcV3Rqq9bRytfQIx_w
I got it and I could see that you have not generated any call recording in your sandbox. See the attached screenshot in my other response.
Also I'm using my sandbox user and switching the soft phone to sandbox mode. I'm able to see that the calls went through but nothing is getting recorded when logged into the RC office website using my sandbox creds.
Made some calls using the soft phone and they are not being recorded. Can you possibly graduate the app so I can begin working with production data?
Got it. Done! But that's strange that you could not record phone call.
Thanks!
Hi Phong, downloaded the RC soft phone and attempted some calls but they are still not recording into my sandbox app. When I try to view them on RC office or call them here: https://developers.ringcentral.com/api-reference/Call-Recordings/readCallRecording using a recording ID I get an error. Need to be able to retrieve the calls in order to graduate the app into production. Any advice?
Thanks
Could you access the recording from the soft phone? Does you have have the "ReadCallRecording" app permission?
The RingCentral mobile app does not support sandbox mode. However, you can use the RingCentral soft phone and switch the soft phone to sandbox mode before login with your sandbox credentials.
On Windows: Ctrl + F2
On Mac OS: Fn + Command + F2
+ Phong
The sandbox account has on-demand call recording (*9 or the record button on the RingCentral app) but not automatic call recording.
You can learn more about on-demand call recording here:
https://support.ringcentral.com/article/How-to-Initiate-On-Demand-Call-Recordings.html
If you wish to create call recordings programmatically, here is an app that will do that for you:
https://github.com/anilkumarbp/Sample-Demo-to-Download-Call-Recordings
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
