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How the Ring Central counting inbound and outbound calls ?

Tags: rest api

May 7, 2020 at 6:57am • 1 replies • 0 likes

Brian Michel

I am getting company log data using below Callout URL

https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?view=Simple&dateFrom=2020-05-06T00:00:00.000Z&dateTo= 2020-05-06T23:59:00.000Z&page=1&perPage=1000

I am counting the inbound calls based on the agent phone number and Extension number and outbound calls based on the agent phone number.

but the count is not matching with live report inbound and outbound count.

In which criteria ring central is counting inbound and outbound calls count in a live report.

1 Answer

Phong Vu answered on May 7, 2020 at 7:55am

Live report is an app which does not use the call log. It has its own implementation to calculate and measure a call metadata.

Do you get more or get less inbound and outbound from the call log?

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