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Create Extension -Parameter [contact.email] value is invalid

Tags: rest api

Apr 22, 2020 at 6:15pm • 1 replies • 0 likes

Mike Robinson

When attempting to add a contact using 'Create Extension API', with an email address ending in 'x' (i.e. jsmith@abc.comx', I receive an error:

Parameter [contact.email] value is invalid.

After removing the 'x', it imports fine. The 'x' bypasses sending an email when an extension is assigned so is there some other way to accomplish this via the API or can the validation for the email field be changed to accommodate the '.comx' extension? The 'x' is allowed when entering the email through the web portal.
Thanks!

1 Answer

Phong Vu answered on Apr 23, 2020 at 7:50am

I have never seen an email extension ends with .comx. Our system validates the email address format syntax and checks if it is unique, but I don't think it validates if the email is actually valid or not.

After creating an extension successfully, you should see the new extension from the web service and should receive an email to activate the new extension. Are you testing on sandbox or on production? Login your web service to see if the extension was actually created.

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