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Prevent mobile RC app user from making and receiving calls

Tags: admin portal

Sep 10, 2021 at 6:59am • 1 replies • 0 likes

Sandy Rapacz

Is there a way to block or keep user from receiving or making calls from RingCentral app on their cell phone? We have some field staff that only need RC app for messaging and video. No phone. Trying to avoid accidental calls which we will be billed for.

1 Answer

Mary-Community_Moderator answered on Sep 10, 2021 at 7:22am

Sandy, there is a way. The admin can edit the User Roles and Permissions. One of the lists is to disable Domestic Calls. You can check on this KB Article below.

https://support.ringcentral.com/article/Permissions-List-and-Details.html

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