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Tracking incoming calls and IVR option selected

Tags: rest api

Mar 31, 2020 at 12:19pm • 4 replies • 0 likes

Geordano

Hi.

I have created an application that integrated our web intranet using the Embeddable widget.

Now I want to keep track of the incoming calls and see what options they have selected in the IVR

I have tested the API / Call-Log / active-calls but I don't see IVR information

Is it possible to get that information with from the API, or from the Embeddable widget?

Thanks in advance!

4 Answers

Phong Vu answered on Apr 2, 2020 at 9:08am

I don't think that they are recorded in the call legs because they are the DTMF tones.

Geordano answered on Apr 2, 2020 at 8:28am

Thank you!

I have continued investigating and I have seen that if the name of the last call queue you entered is saved in the call log.

In the administration portal if that information is visible, in the detailed call log.

Any help would be good

Greetings and thanks!

Geordano answered on Apr 2, 2020 at 8:45am

@Phong Vu

I have also seen at the endpoint Call-Log/listCompanyActiveCalls

In the legs property, there is a list of the extensions the call has passed through.

That's right?

If so, I think that information is what I am looking for.

But apparently it's only on active calls.

And I want to extract this information from the API to generate a log. Where could I get it from?

Phong Vu answered on Apr 2, 2020 at 8:07am

Hi,

I am checking around but could not find the capability to track IVR option. I think it is not possible but let me search more and get back to you as soon as I can.

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