question

sterling-staffing-solutions8763 avatar image
sterling-staffing-solutions8763 asked John Wang Deactivated commented

Fax API Unknown Errors

Our developer created a FAX API through RingCentral that allows us to auto fax invoices with attachments. For some reason, we are getting multiple errors on the API. The developer is no longer available and we need an IMMEDIATE fix. Can someone assist please?

rest apifax
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igor-bebin avatar image
igor-bebin answered
Hi,

Could you please share some details like API request/response, log records or at least screenshot of the failed attempt?

Thanks,

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John Wang avatar image
John Wang Deactivated answered John Wang Deactivated commented
For an issue like this, please access our dedicated Support team by creating a Support Ticket using the link at the bottom of our Support Page below. 

Support Page:  https://developer.ringcentral.com/support.html

Direct Link:  https://developer.ringcentral.com/api/support-cases/create?sctk=IvcMKeQeENiUgxYvD25Jh6n3GJC2bmAA

Our team can assist with any issues with our API, but if your app is running into issues, having a developer on your side may be necessary.
4 comments
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sterling-staffing-solutions8763 avatar image sterling-staffing-solutions8763 commented ·
John, can you recommend where I can find a seasoned Ring Central Developer?
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John Wang avatar image John Wang ♦♦ commented ·
I can recommend contacting our Professional Services team by filling out the contact form below. I know and work with the developers on that team.

https://developer.ringcentral.com/support/services.html
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sterling-staffing-solutions8763 avatar image sterling-staffing-solutions8763 commented ·
John.  I've sent a request two times yet no one has called or emailed me back.
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John Wang avatar image John Wang ♦♦ commented ·
I've provided this page and your account info to our ProServe team so they can reach back to you. Should they contact you at the staffing email address?
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys