Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

"Your call is parked" message whenever ending a call

Tags: phone, phone, phone

May 18, 2021 at 12:20pm • 1 replies • 0 likes

Joseph Renderos

Hello. I am a tech and I'm working with a user who will sometimes get a "Your call is parked at location *801" message when ending a call. There's not an option to disconnect, and the only thing the user can do is close out RingCentral Phone and reopen. Then it is gone.

I've purged the data and deauthorized the machine. I've also uninstalled and reinstalled the latest RingCentral Phone v21 on the Windows 10 Pro machine.

Out of a few hundred users, this is the only user that this is happening to.

Has anyone come across this issue?

Thanks!

Mary-Community_Moderator on May 19, 2021 at 8:04am • 1 likes

Joseph, you may ask for assistance from our Technical Support Team for this issue. Here's a link on different ways to contact Support. https://support.ringcentral.com/contact-support.html

Joseph Renderos on May 19, 2021 at 8:59am • 0 likes

Thank you. I will reach out to them.

Mary-Community_Moderator on May 19, 2021 at 9:36am • 0 likes

You're welcome.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales