question

scott-malinoski avatar image
scott-malinoski asked ·

Not receiving SMS message recently

Good afternoon,
We have integrated with the sandbox environment and receiving text messages no problem for the past few months.  Since this morning, we have not been able to send a message, even directly through the Swagger test.  Not sure what could be affecting this but any assistance would be appreciated:

{
  "uri": " https://platform.devtest.ringcentral.com/restapi/v1.0/account/xxx/extension/xxx/message-store/405615...;,
  "id": 4056154004,
  "to": [
    {
      "phoneNumber": "+xxx"
    }
  ],
  "from": {
    "phoneNumber": "+xxx"
  },
  "type": "SMS",
  "creationTime": "2018-02-21T18:47:36.000Z",
  "readStatus": "Read",
  "priority": "Normal",
  "attachments": [
    {
      "id": 4056154004,
      "uri": " https://platform.devtest.ringcentral.com/restapi/v1.0/account/xxx/extension/xxx/message-store/405615...;,
      "type": "Text",
      "contentType": "text/plain"
    }
  ],
  "direction": "Outbound",
  "availability": "Alive",
  "subject": "Test SMS using a RingCentral Developer account - test",
  "messageStatus": "Queued",
  "smsSendingAttemptsCount": 1,
  "conversationId": 4905502763407868000,
  "conversation": {
    "id": "4905502763407867532",
    "uri": " https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/4905502763407867532";
  },
  "lastModifiedTime": "2018-02-21T18:47:37.189Z"
}


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Tyler Liu avatar image
Tyler Liu answered ·
It might be a temporary issue for sandbox. Do you still experience this issue now?
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This issue has been resolved - seems like it was a temp issue like you said.  Thank you
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

The best way to come to a conclusion is to wait for sometime and keep checking the message status via API. There is always possibilities to have a delay in message delivery based on network bandwidth and traffic.

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