Unable to install new RingCentral app
Apr 12, 2021 at 12:07pm • 2 replies • 0 likes
Alec Welwood
This error seems to occur when a user uninstalls ring central classic and then attempts to install the new ring central app. We have been unable to resolve this for multiple users.
2 Answers
answered on Apr 13, 2021 at 8:24am
Hi @Alec, this is currently a known issue. Please make sure to do a clean uninstall. RingCentral needs to be removed on Task Manager and Registry editor. Then uninstall the Control Panel Programs and Features. Lastly, delete C \User\<Username>\AppData\Local\Glip folder completely and try to install Jupiter again via ringcentral.com/apps/rc-app.
0
answered on Apr 12, 2021 at 1:06pm
For safer aspect after uninstall the old app, try to reboot your system once. If that doesn't help please raise a support ticket here and RC team can guide you
0
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.
We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!
Try RingCentral Workflow Builder
