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Client received error code 104111 when trying to join a meeting

Tags: errors

Mar 24, 2021 at 12:51pm • 2 replies • 0 likes

Brent Hedrick

When attempting to join my RC meeting, client received error code 104111. What is causing this?

Becky-Community_Manager on Mar 24, 2021 at 1:40pm • 0 likes

Hey, @Brent Hedrick - I'm sharing a Knowledge Base article that has some of the error codes and the reason someone might see them.

https://support.ringcentral.com/article/RingCentral-Meetings-Common-Errors-And-Problems.html

This particular one is connectivity issues with RingCentral Meetings servers.

If your client is on a network with a firewall or a proxy, contact a network administrator to check their firewall and proxy settings.

An antivirus software like AVG may be blocking the connection to RingCentral Meetings. Recommend they disable the service and try again.

And have them check with their internet service provider that they can connect to the RingCentral Meetings service.

Mary-Community_Moderator on Mar 24, 2021 at 1:23pm • 0 likes

Hi @Brent, are clients trying to join getting this error?

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