Welcome to the RingCentral Community

Hi there,

When I try to log into my bank (TD Bank Canada) or use my TD credit card online, I am asked to provide an SMS PIN code, which I have setup to be sent to my Ring Central phone number. I do not receive them.

I also have my Ring Central number setup for Amazon, and the same thing happens, when they try to send me a verification code, it does not reach me.

I am sending and receiving text from all other numbers both locally and internationally.

Is there a reason that certain services cannot send SMS to Ring Central? And is there anything I can do about that?

Thanks in advance for any advice you can give.

Cheers,

Ken