I am getting an HTTP 500 error when querying using this endpoint https://developers.ringcentral.com/engage/voice/guide/analytics/reports/agent-segment-metadata-report
{
"generalMessage": "An Internal Server Error occurred while processing this request",
"details": "",
"requestUri": "/api/v1/admin/accounts/1XXXX000/reportsStreaming - POST",
"timestamp": 1615249625852
}
I have obfuscated my account Id by replacing numbers with X's.
I am using the query that is in the documentation but changing the dates
Documentation page - https://developers.ringcentral.com/engage/voice/guide/analytics/reports/agent-segment-metadata-report
Query payload
{ "reportId":null, "destination":null, "delimiter":"COMMA", "reportType":"CASPER_REPORT", "cciReport":true, "reportTypeName":"Inbound_Agent_Segment_Metadata_Report", "reportCriteria": { "secureGateGroupIds":"", "gateGroupIds":[], "secureGateIds":"", "gateIds":[], "secureAgentGroupIds":"", "agentGroupIds":[], "secureAgentIds":"", "agentIds":[], "endUiiTableKey":"", "startUiiTableKey":"", "endTimestamp":"2021-02-26 23:59:00", "startTimestamp":"2021-01-01 00:00:00", "timezoneName":"US/Arizona", "criteriaType":"CASPER_CRITERIA", "reportName":"Inbound_Agent_Segment_Metadata_Report", "returnType":"CSV", "schedule": { "repeatOption":"ONCE" }, "accountIds":[] } }
FYI @Vlad Kuznetsov, @Craig Chan
