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Presence webhook does not work on production

Tags: webhooks, subscription, presence

Feb 22, 2021 at 3:23am • 1 replies • 0 likes

Matanya Fishaimer

I have created an application on sandbox with Subscription and Read Presence permissions. Created a subscription to listen for inbound calls and send a webhook request to our server. All worked fine in sandbox (i.e called the sandbox number and received the payload as expected). I have graduated the app to production and registered the same webhook, but it doesn't work. I am not getting any hits to the registered endpoint, even though calls are constantly being made to the company

1 Answer

Phong Vu answered on Feb 22, 2021 at 8:19am

Do you subscribe for presence event notification at extension level or account level?

Matanya Fishaimer on Feb 23, 2021 at 12:37am • 0 likes

Thanks, yeah, I figured I should subscribe to each extension individually. So I called get extensions first, and then subscribed to all of them by passing them to the `eventFilters` array. Is there a way to subscribe on the account level (passing ~ just subscribes to my extension)?

Phong Vu on Feb 23, 2021 at 6:53am • 1 likes

Yes, if you would like to receive presence event of all extensions under your account, use the account level. Here is the reference

https://developers.ringcentral.com/api-reference/Account-Presence-Event

Matanya Fishaimer on Feb 23, 2021 at 9:49am • 0 likes

Thanks! That's exactly what I was looking for

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