Can I see from my Admin account a log of SMS sent by users on our account?
Just updating this old thread as this comes up often on google search. This is for the benefit of new comers to this page.
Yes, since Sept, 2022 we do have capability in admin portal for customer admins to check SMS usage logs. Once admin logs in to https://service.ringcentral.com/, please go to Reports -> SMS logs. You have an option to view up to last 60 days of usage logs on screen, and also can click on download and export sms logs as a CSV for up to 1 year.
Regards
Gurpreet Singh
GPM, RingCentral Platform
What ROLE checkbox controls this if I want give a supervisor access to SMS Logs? I can't seem to create custom role that has the same Reports options that SuperAdmin does. Thanks.
Hello @matt-gregory , as of now, SMS Usage Logs is only available to Super Admins, and we can't provide it's access to any other role.
However, this feature is in our backlog, and we will try to make this available in future.
Regards
Gurpreet Singh
Platform PM, RingCentral Inc.
Oof, that's incorrect. Not sure why the Community notification came through 2 weeks later, but I figured out how to give that access through custom roles. A few different checkboxes will do it, but specifically Inventory & Billing > Usage Information gives the user access to SMS Log.
Matt - I tried giving a user access to Inventory & Billing - Usage information but she still is unable to see the SMS Usage option. The billing option itself does not appear. What role does your user have and is there any other options that the user has?
Thank you
Thank you @Gurpreet Singh!
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