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New App - Ability to select multiple messages for deletion?

Tags: sms and text messaging

Feb 18, 2021 at 11:47am • 3 replies • 1 likes

Kelly Enser

In the Classic App, you can easily select/delete multiple messages at one time.

I cannot figure out how to do this in the new app.

Am I just missing something? I send and receive hundreds of texts per day and like to be able to go in and clean up my inbox.

Mary-Community_Moderator on Feb 18, 2021 at 1:17pm • 0 likes

Hi @Kelly, this capability is not yet available on the new RingCentral App. We will reach out to our Product Team about this. Thank you!

2 Answers

Anirban answered on Oct 21, 2021 at 8:42am

I can see multiple feature request is there for the same in idea portal:

https://ideas.ringcentral.com/ideas/CUSTCOM-I-1088

https://ideas.ringcentral.com/ideas/CUSTCOM-I-2318

Scott Walker answered on Oct 21, 2021 at 8:33am

I am not sure this is identical, but seems in the same vein. It would be great if you could select and close multiple messages in the Direct Message are of the RC App. Right now you appear to have to close one at a time (see article: https://support.ringcentral.com/app/message/desktop-web/closing-conversation-ringcentral-app.html). But as things progress there are "stale" direct message threads that I would like to close. Otherwise the message window on left side of RC App gets busy and Team notifications fall down off screen. Hope I am explaining that right. Knowing that RC Users are using this more than I, perhaps they have figured out a solution to this I have yet to discover.

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