Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Need to mute call recording for ALL calls to/from key individuals

Tags: automatic call recording, disable call recording

Feb 12, 2021 at 8:17am • 1 replies • 0 likes

Drew Leja - IT Ops x393

Call recording is enabled for the entire organization but a select few have call recording turned off. We need a feature to turn off ALL call recordings for those few whether calls come from inside or outside our organization. If a call comes to that individual from another employee that has call recording enabled, the call should NOT be recorded. This is a feture request that is urgently needed.

1 Answer

shni answered on Oct 11, 2022 at 11:40pm

@Drew Leja - IT Ops x393

I think this is similar to what you are talking about. If it is, please Vote for it.
https://ideas.ringcentral.com/ideas/CUSTCOM-I-6046

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales