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selvanayagam avatar image
selvanayagam asked ·

How to get fax delivered time

We are using RingCentral for sending our fax. We want to show fax delivered time in our UI. We can get fax status using URL " /restapi/v1.0/account/{accountId}/extension/{extensionId}/message-store/{messageId}". Can any one help me on this?
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John Wang avatar image
John Wang answered ·
The message-store entry has a "lastModifiedTime" which will be adjusted when the sending status changes, e.g. "Queued" to "Sent". However, this will be updated when the read status changes as well.

The best way to find fax delivery time is to query the "call-log" endpoint for "type" = "Fax". More information is available on this endpoint here:

https://developer.ringcentral.com/api-docs/latest/index.html#!#RefGetUserCallLog
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

From the call log you can atleast get the idea of delivery time and time taken to deliver it completely.

Try fetching it in a detailed manner

https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log?view=Detailed and check the fax type there

Check for more details on fax log https://forums.developers.ringcentral.com/questions/144/fax-faq.html

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