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Fax reporting

Tags: faxing, reports

Feb 1, 2021 at 9:44am • 1 replies • 0 likes

Chris Westgor

I am looking for a report on the number of faxes sent/received by all users within the last year. I can't find where this is reported other than the list by the user's names. Which does not have a time frame associated with the numbers.

1 Answer

Jeremy Younger answered on Sep 1, 2022 at 1:59pm

@Mary-Community_Moderator I don't understand what you wrote to answer the question of how to run a performance report of faxes sent/received/failed per or by all users. Is there a report I'm missing in the analytics?

Mary-Community_Moderator answered on Feb 1, 2021 at 10:44am

Hi Chris,

The Fax/Voicemail message cap is 200, however, the messages are not deleted right away. Deleted messages are stored in the Deleted folder for 5 days. The system performs a periodic audit and automatically deletes the excess messages from any mailbox with over 200 messages. After which, the deleted messages are permanently removed from RingCentral's system and can no longer be retrieved. The maximum number of messages returns back to 200 by then.

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