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Dan Dzina avatar image
Dan Dzina asked ·

2 channel audio and bitrate for recordings

Can Ring Central recordings be enabled for 2 channel audio (where the 2 sides of a call are on isolated channels L/R or otherwise?)


Also, can the sampling rate be improved to a higher rate than 8000hz?


We are trying to determine if we can support a solution that currently uses 2 channel recordings @22,050hz from Twilio with a RingCentral recording or if the solution will have to stay on Twilio.

2 channel audio
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Phong Vu avatar image
Phong Vu answered ·

Hi Dan,

2-channel audio recording is still as a plan and upcoming (I have no due date though). For the sampling rate, I believe that right now, it is automatically set to either 8kHz or 48kHz when handshaking based on the connection bandwidth.

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