question

Dan Dzina avatar image
Dan Dzina asked Phong Vu edited

2 channel audio and bitrate for recordings

Can Ring Central recordings be enabled for 2 channel audio (where the 2 sides of a call are on isolated channels L/R or otherwise?)


Also, can the sampling rate be improved to a higher rate than 8000hz?


We are trying to determine if we can support a solution that currently uses 2 channel recordings @22,050hz from Twilio with a RingCentral recording or if the solution will have to stay on Twilio.

rest api
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered Phong Vu edited

Hi Dan,

2-channel audio recording is still as a plan and upcoming (I have no due date though). For the sampling rate, I believe that right now, it is automatically set to either 8kHz or 48kHz when handshaking based on the connection bandwidth.

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys