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Call Queue Query

Tags: call queue

Jan 26, 2021 at 2:58pm • 1 replies • 0 likes

Paul Farah

I have a RC Call Queue Query. Are you able to tell me the difference between Member Status and Queue Status?

Each morning the queue manager would login and enable the queue status for those onsite and taking calls. I thought that the agents could toggle this themselves using the “Accept call queue calls” option?

When they do toggle this option off it then updates the portal and turns off member status off. Is that correct?

The call queue manager wants the agents to be able to log in and out of the queue themselves, instead of her doing it each morning.

Thanks

1 Answer

Mary-Community_Moderator answered on Jan 27, 2021 at 7:10am

Hello Paul,

That's correct. The status of the member will be unavailable when they turn off " Do not accept call queue calls".

Paul Farah on Jan 27, 2021 at 12:45pm • 0 likes

Thanks Mary,

You would think that the toggle for queue status will be off when you turn off " Do not accept call queue calls".

Then what is the difference between Member Status and Queue Status?

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