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Dilip Kunder avatar image
Dilip Kunder asked Anirban answered

Fax resend

We were testing fax api and were getting issue in sending fax. sometime its getting failed.

My query is can we configure fax retry in the api config and how many time retry can be configured there?

rest api
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Anirban avatar image
Anirban answered

The fax actually retries 3 times by default,

If you check below link you will get:

https://hardsoft-support.kayako.com/article/41-sending-fax-messages-using-ringcentral-online-account

3 attempts are made to resend a fax and then it remains in outbox folder for manual resend . Not sure if that number of resend can be controlled via api

https://forums.developers.ringcentral.com/questions/528/controlling-the-number-of-fax-retries-using-api.html

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys