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How to play a message when a key is is pressed from IVR before transferring the call.

Tags: ivr menu

Jan 25, 2021 at 9:46am • 1 replies • 0 likes

Patti Woodward

Hello. We have an IVR setup with 5 menu selections. When option 3 is selected (for example) we want to play massage a recorded message for those callers and then transfer the call where it needs to go, in our case a call queue.

Is this possible to do and if so, is possible to do without incurring an additional monthly fee?

Thanks

Mary-Community_Moderator on Jan 25, 2021 at 10:55am • 0 likes

Hi Patti,

The greeting needs to be setup on that specific Call Queue extension. You may check on this KB Article https://support.ringcentral.com/article/How-to-upload-after-hours-greetings-for-a-department.html

If the call queue is assigned to different numbers that has different IVR's. Then you need to create a custom rule on that call queue extension depending on the number called.

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