question

Arjun k avatar image
Arjun k asked Khadhar Koneti answered

Genesys integration with ring central

Can somebody share the tutorial link to integrate genesys support with RC

integrations
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Anirban avatar image
Anirban answered

There are not much details available about RingCentral integrating with Genesys, however I found one here:

https://www.ringcentral.com/apps/genesis-call-accounting

Hope that help

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Khadhar Koneti avatar image
Khadhar Koneti answered

HI,

Genesys is providing GMS API for chat bot applications or for any other integrations. We can use their Rest APIs.

https://docs.genesys.com/Documentation/GMS/latest/API/ChatAPIVersion1

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys