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Status: If an extension is set to "Do not accept call queue calls" or "Do not accept any calls" can the extension still receive voicemail?

Tags: call queues, contact center, voicemails

Jan 11, 2021 at 7:12am • 0 replies • 0 likes

Eric Silver

I have a user extension that is the main extension in our call queues (the first for calls to be distributed to). This extension receives all the voicemail for all call queues as well. The user of this extension is out sick so we have the extension sent to "Do not accept call queue calls". Will this extension still accept voicemail from the call queues?

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