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How to assign and extension to transfer to

Tags: extension

Jan 5, 2021 at 1:52pm • 4 replies • 0 likes

Suzy Chappuis

I added a phone and line to our back office. However, it is assigned the extension 102, the same as the front desk phone. How do I assign a different extension to our administrator can transfer the call to one of the back desks?

Mary-Community_Moderator on Jan 7, 2021 at 7:20am • 0 likes

Suzy, please send us an email at community.support@ringcentral.com. So we can help you set it up properly.

Suzy Chappuis on Jan 6, 2021 at 1:25pm • 0 likes

Could you assign (763) 404-7238 to Ext 4?

Suzy Chappuis on Jan 6, 2021 at 10:04am • 0 likes

Yes, it currently has the same extension, #102, as the front desk. The other back office phone (a soft phone line) has an extension of 1.

Mary-Community_Moderator on Jan 6, 2021 at 12:08pm • 0 likes

On which extension would you like to transfer it?

Mary-Community_Moderator on Jan 6, 2021 at 7:51am • 0 likes

Hi Suzy,

Please tell us more. Would you like to assign the new phone line that you added to a different extension?

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