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Company Wide Call/SMS/Fax blocking

Tags: admin portal, sms, fax

Dec 21, 2020 at 9:29am • 3 replies • 0 likes

Michael Scott

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers are calling all of our employees hoping one will fall for the scam. These protocols need quickly added and operational.

Michael Wagner on Feb 13, 2021 at 2:15pm • 0 likes

I agree their needs to be an answer to this. To many spam emails, Sms and calls going to our agents.

Need an answer?

Ed Blea on Feb 15, 2021 at 12:29pm • 0 likes

I strongly believe this feature should have been implemented a long time ago. Ring Central is a good company, but needs to be more proactive to foreseeing possible customer needs instead of reactive. The reason I feel so adamant about this, is today one of my users received very graphic texts and now I have to put blocks on all users 1 by 1.

1 Answer

Scott McMillan answered on Dec 9, 2021 at 3:39pm

I'm new to Ring Central, and this was easily accomplished in my previous system.

To combat it, I wound up creating a custom IVR rule that uses CLID, plays a .75 second silent greeting (it kept failing to upload anything shorter) and disconnects after 3 repeats. Key presses repeat the message so they can't 'escape'.

Not the best solution, but it works.

Anirban answered on Dec 21, 2020 at 9:53am

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