Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Feature Addition in Live report

Tags: caller id, log in, analytics and reporting, analytics and reporting

Dec 15, 2020 at 3:50pm • 1 replies • 0 likes

Puneet Mishra

Hi Team,

We need that under live report we can identify

1.Outbound calls and inbound calls

2.caller id or phone number for incoming calls

3.caller id or phone number for calls on wait

4.Live call time as well . Currently it does not show live call time.

5. DND feature where we can put agents on break from live report section.

6.Agents Login and logout feature under admin profile. Right now and admin cannot logout an agent.

1 Answer

Jenn-Community_Moderator answered on Dec 16, 2020 at 3:33pm

Hello @Puneet Mishra, thanks for these ideas! I would recommend posting it HERE, and we will share this with our Product Manager.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales