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sami-sam asked ·

App authorization problem

hi, i am trying to get my application authorized with ringcentral api everything is ok i get the access token from the server, but the app doesn't show in the list of the authorized app of the client any thoughts???

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anton-nikitin answered ·
Do you mean the list of apps which is displayed in Service Web Portal (under Tools | Authorized Apps)? Could you provide the account number you used in your tests?
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yes
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Tyler Liu avatar image
Tyler Liu answered ·
I don't understand the issue. Where is "list of the authorized app" ?
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Thank you for your reply  i have created 2 accounts one for my app and another to simulate a client that would integrate ringcentral into my app, 
the list of authorized app when you go  to my extensions>tools>authorized app
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sami-sam answered ·
Thank you for your reply  i have created 2 accounts one for my app and another to simulate a client that would integrate ringcentral into my app, 
the list of authorized app when you go  to my extensions>tools>authorized app
thank you

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Can you provide account number you tested with? Is it production or Sandbox?
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(517) 826-4402
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sandbox
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This is a Sandbox number. Did you check Authorized apps on Sandbox as well ( https://service.devtest.ringcentral.com/tools/authorizedApps.?
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OK, I can reproduce it now. ill need to check with our engineering team why it doesn't work. Most likely this is a issue related to a Sandbox only.
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