I have door intercoms and warehouse paging extensions I would like to hide from the contact list. Is there a way to do this?
Hi, it's now March 2022 and the feature is still yet to appear. Is there any updates on when this may be available?
I have many extensions (15+) that are also setup as specialty call handling extensions for triggering some business process that get messed up if users call the extensions directly. I urgently also need to hide these extensions from users.
I am also using multi-site functionality and many of our sites are totally different business departments and want to contact their own business contacts, not the entire country wide company list of contacts.
Agree that this needs to be a thing for all levels, not all numbers, users, groups need to be searchable.
I agree that there needs to be some checkbox that allows a contact to be hid from search, AND from the dial directory. We have callers that know the owners first name, and use the Dial Directory to dial straight through. Well, we have multiple people with that same name...
The other reason for this is that, other than MacGyvering the usernames, the fax numbers all float to the top of the user lists. Our users do not need to see the 15+ fax lines before the start of the user list. (if this makes sense)
Also, the groups that are used to do announcement loops, or other groups for the IVR - need not be in the general view.
The place for this logically would be on the Users Detail - most likely near the 'Enabled' checkbox.
Thank you.
Hey, team! Just wanted to make sure to update you on this new feature in the Admin Portal.
We don't yet have a KB article to include here, but I'm glad to answer any questions you might have.
Very excited about this feature. Any ETA on when customers will see it? Not showing in my portal yet.
Andy,
After chatting with Support, we were told that only our Account Rep could turn it on - this was days ago, as he's telling us that he had to get authorization from Management to then tell the Tech team via a Manual Request to turn that 'Company Directory' on. We still haven't seen it...
Hope that helps.
Hey, folks! Sorry for the delay in response - we were trying to get some more details into why this feature required Account Manager action.
I don't have much to share in the way of details, but I'm still digging into it.
In the meantime, I am happy to help escalate your requests with your Account Managers.
Hit up my team at Community.Support@RingCentral.com and we will follow up with your Account Managers to enable this feature.
Update:
Thanks for your patience as we dug into this item. Unfortunately, there were some internal miscommunications and this feature is in a closed beta status currently, and not available GA.
Beta is not currently available in RC Integration Apps or in Chrome Extension.
To help mitigate this hiccup, we're partnering with the product manager of the beta to get you all access in the interim, @Cote_Business Systems @Joe Cache @Andy Anderson. We're working to have it turned on for you next week. If you have any feedback on the beta, please reach out at community.support@ringcentral.com with the subject line "Company Directory Control Beta Feedback".
The GA rollout of this feature is tentatively planned for Q1 2022. If anyone else is interested in joining the beta before then, please reach out to the email above.
Thanks all for your understanding, we've put some additional review steps in place with the Product team to ensure this doesn't happen again.
Super excited for this. Thank you very much for following up on this for us. Have a great weekend!
Absolutely! Our pleasure, @Andy Anderson You take good care!
Thanks for getting this cleared up Becky - let us know when our access to the beta is active next week and we will quickly test it and provide feedback. Thanks again.
Thanks for your understanding, @Joe Cache @Cote_Business Systems.
We've got everything in place - we'll enable early next week and collect your feedback. Stoked to hear from you and appreciate your flexibility!
Have a great weekend!
And Joe - we're gonna hold you to that "all the betas" sentiment! ;)
HA! If you chat with Nick M (acct rep) or Brian B (super tech) - they'll tell you we're not your 'normal' client... ;)
Brian challenged us to try and break RC when we signed up... and we did. We've worked with multiple Tier 3's on items, and even provided your techs with a solution to the fax imaging issue.
Sign us up for all the Betas! Anything to help make the product better - I'm waiting to hear back from a RC developer on some of my other ideas as well.
Thanks!
When does it roll out to us not working for RC ? :)
A follow-up for Becky - your Support teams do not know that this went live today, AND they are stating (after some time chatting) that only the Account Rep can make that change.
After chatting with our account rep - he had to put in a 'manual' add - since the Company Directory setting isn't in the predefined box.
Just a FYI.
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