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Element Developer avatar image
Element Developer asked ·

Connection with Zoho CRM Issues

Hi, all


I am building a function calling RingCentral API in Zoho CRM.

To invoke RingCentral API, I am trying to create connection filling out below and it is not working.


I put Authorize Url "https://platform.devtest.ringcentral.com/resapi/oauth/authorize", and "https://platform.devtest.ringcentral.com/resapi/oauth/token" for Access Token Url and Refresh Token Url. The response is always "improper grant" and "redirect uri does not match."

Is there any way to connect the API app with this method? Or should I use different authentication type?


There are three authentication type: Basic Authentication, oAuth1, and oAuth2. I was using oAuth2.


Did someone try the same thing?

apiauthorizationauthenticationtoken
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Phong Vu avatar image
Phong Vu answered ·

Hi,

This forum is dedicated for applications development on RingCentral platform. We are not experts on product integration. You can post your question here to get better support.

Meanwhile, I will try my best to help you with. So can you post your app client id so I can have a look at the app configurations. One thing I am not sure is if you can test in Zoho with your sandbox account. I might be wrong.

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Thank you so much for your help. The client ID is 9Fnz8cNPSvqHihV0iwJowg

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Phong Vu avatar image
Phong Vu answered ·

Hi,

All I can say is the redirect Urls specified in your app are incorrect.

https://platform.devtest.ringcentral.com/restapi/oauth/token
https://platform.devtest.ringcentral.com/restapi/oauth/authorize
http://localhost:5000/oauth2callback

The first 2 urls are RingCentral endpoints for authentication. And the last one can be a redirect url but I am not sure how you can run Zoho CRM on your local host at port 5000.

As I said, you should ask on the production support or maybe better contact Zoho support for help from the link below.

https://help.zoho.com/portal/kb/articles/ringcentral-integrate

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