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Kim, does your key change after you add a use presence to your phone or anything like that? I have been able to make the change on the phone but as soon as the user adds a presence to one of the line buttons the phone reboots to download that info and wipes out the softkey changes i made. Any info or help on this would be great.

Yealink was great at suppling a step by step how to for reprogramming my intercom key to be able to use it as my history key. RC was the problem...reps kept telling me Yealink hsd to do the change. Yealink told me RC had to change it as Yealink does not have access to my phone. I finally reached a tech at Yealink who read through the instructions and was like, "No problem". He was able to make the change in a matter of minutes. My phone works like I need it to!