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Unable to send faxes

Tags: fax

Nov 9, 2020 at 2:38pm • 2 replies • 0 likes

Keri McGovern

Hello, we are unable to send faxes. We get a bounceback email anytime we try to send one.

Below is the message we get.

Message not delivered
Your message could not be delivered to one or more recipients. The details are attached below.

For further assistance, please contact your IT Administrator.
Message details
Failure reason: <2248135109@rcfax.com>: host mx2.emailsrvr.com[146.20.161.2] said: 451 4.7.1 Received too many messages from a new or untrusted IP: 18.216.13.113

Abdullah Nafis on Jan 12, 2023 at 3:36am • 0 likes

I am unbale to check FAX API from postman.

I am getting 403 forbidden error which making callout with postman

url: https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/fax

1 Answer

Anirban answered on Nov 9, 2020 at 6:10pm

You can contact RingCentral support and open a case: https://support.ringcentral.com/contact-support.html

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