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Call Queue Voicemails

Tags: call queues

Sep 3, 2020 at 9:18am • 3 replies • 1 likes

Sheila Blanc

Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.

If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.

Thank you,

Sheila B.

Chad Walters on Mar 31, 2023 at 2:54pm • 0 likes

We are now fast approaching three years since this was submitted for review. In the ideas thread, an RC admin claimed it was slated for Summer 2022. That has since come and passed, and the feature is no closer to being available. What's going on?

Chad Walters on May 6, 2021 at 2:09pm • 0 likes

What is the current status of this request?

This is yet another basic function that should already have been baked into the Desktop App at its release. Who okayed the release of the app without this functionality?

Mary-Community_Moderator on May 7, 2021 at 7:34am • 0 likes

We don't have any updates as of now. We will update this thread once there's progress.

Chad Walters on Jun 4, 2021 at 10:20am • 0 likes

It has been nearly a month now, and still not seeing any movement on this issue. What is the current status? The way it currently operates is a fundamental design flaw that shouldn't have even happened in the first place.

Chad Walters on Jun 4, 2021 at 10:26am • 0 likes

For the record, yes I'm aware of the ideas and voting. This has all already been done, both on the original and on the entry it was merged into. Combined they have 110+ votes. What is the threshold before any work is done??

Mary-Community_Moderator on Jun 7, 2021 at 8:25am • 0 likes

@Chad Walters, we still don't have an update on this. We will update this thread as soon as this is in progress.

1 Answer

Mary-Community_Moderator answered on Sep 3, 2020 at 9:21am

Hi Sheila, thank you for this. Please share your idea through this link https://ringcentral.ideas.aha.io/

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