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No call log records after get notification

Tags: call logs, call recording, subscription, webhooks

Sep 1, 2020 at 6:38pm • 1 replies • 0 likes

TJ Yang

I create a subscription for

/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true&sipData=true

I could get the notification when a call end.

But I want to get a detail call result.

So I call the "Get User Call Log Records" API.

But the record is empty at that time.

I could get the records after a few seconds.

I want to get the record details when receiving the notification.

Any idea?

1 Answer

Phong Vu answered on Sep 1, 2020 at 9:34pm

First, you cannot get the call record from the call log when the call is on going (active). You can only get it after the call is completed and there will be some delay after you get the disconnected event for the system to sync the call data with the call log. If the call is recorded, it may take up to 30 secs to get the call record and the call recording synced.

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