Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Incoming caller ID should show up right after a call.

Tags: phone, caller id

Aug 11, 2020 at 8:25am • 1 replies • 0 likes

Roy Quivete

Hi, team

I hope you're all having a good day

I'm writing this in behalf of my caller Amy, she would like to have this request implemented as soon as possible wherein the incoming caller ID number should appear on the logs right after a call. We did a replication on our end and base on our observation it took less then 30 seconds which I believe is normal, she was not happy about this and she would like us to fix this.

She would want the incoming caller ID number to pop up right away right after the call on the logs where in she would not spend time to wait as she is a busy person. I hope we can help her with her request, thanks.

Here her contact information below
Name: Amy

Email: afv@mercer-trans.com

Regards,

Roy Quivete

RingCentral Technical Support

1 Answer

Gregory Yaschuk answered on Sep 25, 2020 at 2:00am

Hello,

RingCentral Phone App (Softphone) 20.3.2 supports new call-log records right after a call.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales